Ajaibi Chat - Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Ajaibi Chat collects, uses, stores, and protects information when users access or use the application.

Ajaibi Chat is a communication application provided for users of the Ajaibi educational community. The application is developed and maintained by GFM Group.

1. Information We Collect

Depending on the features used in the application, we may process the following information:

• User account information such as name, username, email address, phone number, or user identifier.
• Profile information associated with the user's account.
• Messages and communication content sent through the application.
• Images, documents, files, or other attachments voluntarily uploaded by users.
• Notification identifiers such as Firebase Cloud Messaging device tokens.
• Technical information required for application security, authentication, and operation.

2. How We Use Information

Information processed by Ajaibi Chat is used only for purposes related to providing and operating the application's services, including:

• Creating and managing user accounts.
• Authenticating users and protecting accounts.
• Enabling communication between authorized users.
• Delivering messages and notifications.
• Displaying user profile information where required by the service.
• Maintaining application security and preventing unauthorized access.
• Diagnosing technical problems and improving service reliability.

3. Messages and User Content

Messages, attachments, and other content submitted through Ajaibi Chat may be stored on the application's servers when necessary to provide messaging and related services.

User content is not sold for advertising purposes.

4. Notifications and Firebase

Ajaibi Chat may use Google Firebase services, including Firebase Cloud Messaging, to deliver push notifications.

A device notification token may be processed for the purpose of sending notifications to the correct device.

Google may process certain technical information according to its own privacy policies when Firebase services are used.

5. Sharing of Information

We do not sell users' personal information.

Information may only be disclosed when reasonably necessary:

• To provide the application's core services.
• To service providers that support application infrastructure.
• To comply with applicable legal obligations.
• To protect users, the service, or the security of the application.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Communication with application servers is protected using secure encrypted connections where supported, and access to protected application functions requires authentication.

Passwords are not intended to be stored as readable plain-text passwords.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to provide the application services, maintain legitimate operational records, meet legal obligations, and protect the security of the service.

Certain information may remain in backups for a limited period before being permanently removed through normal backup lifecycle procedures.

8. Account and Data Deletion

Users may request deletion of their account or personal information, subject to applicable legal, administrative, educational, or security requirements.

A deletion request can be submitted through the official support or administration channels of Ajaibi Chat.

Some records may need to be retained where required by law or where reasonably necessary for security, fraud prevention, dispute resolution, or legitimate administrative requirements.

9. Children's and Student Data

Ajaibi Chat may be used within an educational environment and may include accounts associated with students or their guardians.

Access to the application is controlled by the organization and is intended only for authorized users.

Information relating to students is processed only as necessary to provide the educational communication services available through the application.

10. Permissions

The application may request device permissions only when they are needed for specific features.

Examples may include access required to select or upload images, documents, or other attachments.

Users can manage application permissions through their Android device settings.

11. Third-Party Services

The application may rely on trusted technology providers for certain infrastructure services, such as Google Firebase.

These providers may process limited technical information according to their respective privacy policies.

12. Changes to This Privacy Policy

This Privacy Policy may be updated when application functionality, legal requirements, or data-processing practices change.

The latest version will be published on this page together with the updated revision date.

13. Contact Us

If you have questions about this Privacy Policy, your personal data, or a request regarding your account, please contact Ajaibi Chat through the official support channels provided by the organization.